In Teleinformatics we have a group of committed individuals who you can trust to give an honest answer not a sales pitch, and genuinely have the efficient effective workings of our IT and communications systems prioritised as if they were their own.
Kevin Stephen
Business Support Manager
TRAC International
Managed IT Services Case Study
Background
Scotland’s leading utility infrastructure company going through unprecedented growth.
The Challenge
With the company expanding rapidly, the company required to re-organise it’s IT support services by outsourcing helpdesk and Infrastructure support.
Specifically
- To allow all users to phone or log jobs via Email.
- To allow accurate reporting of jobs.
The solution
To meet these challenges, TeleInformatics provided a managed helpdesk solution encompassing.
- Job Logging and 1st line support
- 2nd and 3rd line support
- System Administration
The Benefits
The benefits were immediate; the client was able to focus on their core business without the day –to-day distraction of IT support, and the arrangement has continued to mutual benefit for a number of years.
The Future
Going forward, the company intend to build on the existing agreement and build in Managed procurement services and Asset Management.